{"id":3,"date":"2025-01-02T14:03:24","date_gmt":"2025-01-02T14:03:24","guid":{"rendered":"https:\/\/hoyaholistic.com\/?page_id=3"},"modified":"2026-02-20T18:41:03","modified_gmt":"2026-02-20T18:41:03","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/hoyaholistic.com\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<section id=\"wp-block-themeisle-blocks-advanced-columns-df8b3850\" class=\"wp-block-themeisle-blocks-advanced-columns alignfull has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-center ticss-c00aadba has-light-bg\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-d57eb87b\" class=\"wp-block-themeisle-blocks-advanced-column animated fadeInDown\">\n<h2 class=\"wp-block-heading has-text-align-left has-text-color has-link-color wp-elements-be132356f293105a7e7a7cd2d2627336\" style=\"color:#3aa27c;margin-top:25px;font-size:50px;line-height:1.2\">Privacy Policy<\/h2>\n\n\n\n<p><strong>Hoya Holistic Massage customer privacy notice<\/strong>.<\/p>\n\n\n\n<p>This privacy notice tells you what to expect us to do with your personal information.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact details<\/li>\n\n\n\n<li>What information we collect, use, and why<\/li>\n\n\n\n<li>Lawful bases and data protection rights<\/li>\n\n\n\n<li>Where we get personal information from<\/li>\n\n\n\n<li>How long we keep information<\/li>\n\n\n\n<li>How to complain<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact details<\/strong><\/p>\n\n\n\n<p><strong>Telephone<\/strong><\/p>\n\n\n\n<p>07990073439<\/p>\n\n\n\n<p><strong>Email<\/strong><\/p>\n\n\n\n<p class=\"ticss-fb8e2a10\"><a href=\"mailto:contact@hoyaholistic.com\">contact@hoyaholistic.com<\/a><\/p>\n\n\n\n<p><strong>What information we collect, use, and why<\/strong><\/p>\n\n\n\n<p>We collect or use the following information to <strong>provide services and goods<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Addresses<\/li>\n\n\n\n<li>Date of birth<\/li>\n\n\n\n<li>Health information (including dietary requirements, allergies and health conditions)<\/li>\n\n\n\n<li>Website user information (including user journeys and cookie tracking)<\/li>\n<\/ul>\n\n\n\n<p>We also collect or use the following special category information to&nbsp;<strong>provide services and goods. <\/strong>This information is subject to additional protection due to its sensitive nature:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Health information<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following information for <strong>service updates or marketing purposes<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following personal information for <strong>dealing with queries, complaints or claims<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n<\/ul>\n\n\n\n<p><strong>Lawful bases and data protection rights<\/strong><\/p>\n\n\n\n<p>Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.<\/p>\n\n\n\n<p>Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:<\/p>\n\n\n\n<ul class=\"wp-block-list ticss-84395aca\">\n<li><strong>Your right of access<\/strong> &#8211; You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/%23roa\">Read more about the right of access<\/a>.<\/li>\n\n\n\n<li><strong>Your right to rectification<\/strong>&nbsp;&#8211; You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/%23rtr\">Read more about the right to rectification<\/a>.<\/li>\n\n\n\n<li><strong>Your right to erasure<\/strong>&nbsp;&#8211; You have the right to ask us to delete your personal information. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/%23rte\">Read more about the right to erasure<\/a>.<\/li>\n\n\n\n<li><strong>Your right to restriction of processing<\/strong>&nbsp;&#8211; You have the right to ask us to limit how we can use your personal information. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/%23rtrop\">Read more about the right to restriction of processing<\/a>.<\/li>\n\n\n\n<li><strong>Your right to object to processing<\/strong>&nbsp;&#8211; You have the right to object to the processing of your personal data. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/%23rto\">Read more about the right to object to processing<\/a>.<\/li>\n\n\n\n<li><strong>Your right to data portability<\/strong>&nbsp;&#8211; You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/%23rtdp\">Read more about the right to data portability<\/a>.<\/li>\n\n\n\n<li><strong>Your right to withdraw consent<\/strong>&nbsp;\u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/%23rtwc\">Read more about the right to withdraw consent<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>If you make a request, we must respond to you without undue delay and in any event within one month.<\/p>\n\n\n\n<p>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p><strong>Our lawful bases for the collection and use of your data<\/strong><\/p>\n\n\n\n<p>Our lawful bases for collecting or using personal information to <strong>provide services and goods<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legitimate interests \u2013 we\u2019re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. <br><br>Our legitimate interests are:\n<ul class=\"wp-block-list\">\n<li>Health information is needed in order to provide targeted massage therapy and ensure there are no contraindications for massage and to tailor the massage therapy aftercare to specific clients.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.<\/p>\n\n\n\n<p>Our lawful bases for collecting or using personal information for <strong>service updates or marketing purposes<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for <strong>dealing with queries, complaints or claims<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n\n\n\n<p><strong>Where we get personal information from<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Directly from you<\/li>\n<\/ul>\n\n\n\n<p><strong>How long we keep information<\/strong><\/p>\n\n\n\n<p>Your personal information will be kept for 12 months after which it will be deleted from our systems.&nbsp;<\/p>\n\n\n\n<p>For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.<\/p>\n\n\n\n<p><strong>How to complain<\/strong><\/p>\n\n\n\n<p>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p>If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n\n\n\n<p>The ICO\u2019s address:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Information Commissioner\u2019s Office<br>Wycliffe House<br>Water Lane<br>Wilmslow<br>Cheshire<br>SK9 5AF<\/p>\n\n\n\n<p>Helpline number: 0303 123 1113<\/p>\n\n\n\n<p>Website: <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\">https:\/\/www.ico.org.uk\/make-a-complaint<\/a><br>Last updated: 2026<\/p>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-plain","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":46,"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":535,"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/535"}],"wp:attachment":[{"href":"https:\/\/hoyaholistic.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}